tMan wrote:I simply had to respond after reading Mary Hughes comments above.
She must work for AuqaCal
Both units are neck and neck in performance, I sell both and order service for both.
Both are serviced by there own service technicians, both are built in similar facilities and both produce good products and are both indepently rated.
The difference that effects me and my customers is Gulfstream has a 5year parts and labor warranty in Florida with no service call charge. That means they cover the entire unit for 5 years.
AuqaCal has a 2 year warrenty and they charge 75.00 in advance on a credit card as a service call fee to do warrenty work and will charge you extra for freon or other expenses.
You can probably guess at this point which one I installed on my pool.
With all due respect, when I left the building industry 4 years ago I looked long and hard at the " less expensive " gulfstream.
Do you really compare 29 years in business with almost 6 ?
Would you like to see the actual AHRI test results ? Gulfstream is not the poorest available but is consistantly below the performance of Aquacal.
Is 30,000 sq ft of warehouse, production plant, international shipping and national railway distribution, in house engineering department,40 million dollar international company with 275 employees, ( and sister company AutoPilot ) the same as almost 1000 sq ft of warehouse with a total of 9 employees ?
Statewide service by FACTORY EMPLOYEES is not the same as air conditioning companies ( that do a good job most of the time ) but are paid per visit so repairs are not always done the first trip. The $ 75.00 dolar trip charge prevents nuisance issues flow, power, improper thermostat settings and is waived for most genuine warranty issues and yes credit cards are welcome. Not all of the Gulfstream service subcontractors accept credit cards.
You are completely correct about the warranty issue. When the 3 major manufacturers of heatpumps, AquiaCal, Jandy, and Hayward all reduced warranties AquaCal decided to offer the best of the three. With all do respect Gulfstream is much more of a mom and pop local company and does a great job for what they are.